Terms & conditions

Treatment Terms

  • Under the Veterinary Surgeons (Exemptions) Order 2015 rehabilitative (post injury/operation) physiotherapy may only be carried out under approval from a veterinary surgeon

  • Maintenance treatments for healthy animals do not require veterinary surgeon referral, but the animal must be registered with a vets

  • In the event of any injury, disease or potential new pathology, the treatment should stop and the animal referred back to the vet.

Payment terms

  • All fees are due on the day of the treatment and will be detailed in an invoice. Payment can be made by cash or BACS. BACS details will be provided on the invoice.

  • Any invoice not paid within 30 days of the treatment will incur a 2.5% charge per month not paid.

    Mileage

  • Mileage costs will be calculated as 0.45 pence per mile from the business base for single animal trips outside of a 20 mile radius


    Cancellation policy

  • Notice of appointment cancellation should be given at least 24 hours before the appointment, or I reserve the right to charge 50% of the appointment fee. Except in extenuating circumstances.